Återbetalningspolicy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at gsteps.contact@gmail.com.

If your return is approved, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us with any return-related questions at gsteps.contact@gmail.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care items (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is approved, place a separate order for the new item.

European Union 14-Day Cooling-Off Period
If the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, the item must be in the same condition you received it: unused, unworn, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved. If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at gsteps.contact@gmail.com.